Communication

Read the Fine Print

I stopped by Subway today for a sandwich and paid with my credit card. When I was handed the receipt to sign, I saw this line right above the signature line:

No returns/credit/exchanges after 30 days

I bought a sandwich, took it home and ate it. Who would bring a sandwich back to Subway 28 days later and request a refund? Would a Subway employee give the refund?

Examine your company’s paperwork. Does the fineprint make sense? Subway’s receipt could have said:

All sales are final. No refunds.

Considering that we’re talking about fast food here, I don’t think you’d have many customers complaining.