Comments on: Do not respond to this email! http://www.returncustomer.com/2005/10/07/do-not-respond-to-this-email/ Learn beneficial marketing and business principles from everyday experiences Mon, 06 Feb 2012 17:52:10 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Glenn http://www.returncustomer.com/2005/10/07/do-not-respond-to-this-email/#comment-21 Glenn Tue, 11 Oct 2005 17:31:26 +0000 http://www.returncustomer.com/?p=94#comment-21 I agree with everything said above. I detest auto-replies. Too bad Monty Python is retired. I could see a really funny skit built around a customer walking into a store with a complaint and the salesperson telling the customer not to reply. I agree with everything said above. I detest auto-replies. Too bad Monty Python is retired. I could see a really funny skit built around a customer walking into a store with a complaint and the salesperson telling the customer not to reply.

]]> By: Joe http://www.returncustomer.com/2005/10/07/do-not-respond-to-this-email/#comment-20 Joe Mon, 10 Oct 2005 14:10:21 +0000 http://www.returncustomer.com/?p=94#comment-20 Ryan: You'd think that a company's ability to communicate with customers should scale with their ability to sell to that same number of people! Hopefully companies will see the importance of open communication with customers. Brian: You're right, if an auto responder is activated, then it could cause a loop. I'm in favor of not having an auto-reply. I'd prefer having an actual person follow up with customer emails within one business day. I'm always disillusioned when I get a quick response from a company just to realize it was an auto-reply and that my question or problem is still waiting to be addressed. Ryan: You’d think that a company’s ability to communicate with customers should scale with their ability to sell to that same number of people! Hopefully companies will see the importance of open communication with customers.

Brian: You’re right, if an auto responder is activated, then it could cause a loop. I’m in favor of not having an auto-reply. I’d prefer having an actual person follow up with customer emails within one business day.

I’m always disillusioned when I get a quick response from a company just to realize it was an auto-reply and that my question or problem is still waiting to be addressed.

]]> By: Brian http://www.returncustomer.com/2005/10/07/do-not-respond-to-this-email/#comment-19 Brian Fri, 07 Oct 2005 15:55:17 +0000 http://www.returncustomer.com/?p=94#comment-19 Another reason may be for the auto-reply loop it could cause... Another reason may be for the auto-reply loop it could cause…

]]> By: Ryan Christensen http://www.returncustomer.com/2005/10/07/do-not-respond-to-this-email/#comment-18 Ryan Christensen Fri, 07 Oct 2005 13:54:07 +0000 http://www.returncustomer.com/?p=94#comment-18 I've generally come to think that the reason businesses don't do this is that they don't feel (or simply don't want to think) they can handle the volume of replies. Perhaps they only wish to converse with the customers that *really* want to talk to them? (Or maybe business is simply going so well that they don't need the customers that have questions!) I’ve generally come to think that the reason businesses don’t do this is that they don’t feel (or simply don’t want to think) they can handle the volume of replies.

Perhaps they only wish to converse with the customers that *really* want to talk to them? (Or maybe business is simply going so well that they don’t need the customers that have questions!)

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