Comments on: Management: Get to Work! http://www.returncustomer.com/2006/01/30/management-get-to-work/ Learn beneficial marketing and business principles from everyday experiences Tue, 06 Jul 2010 14:08:53 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Maria Palma http://www.returncustomer.com/2006/01/30/management-get-to-work/comment-page-1/#comment-62 Maria Palma Sat, 04 Feb 2006 07:06:44 +0000 http://www.returncustomer.com/?p=118#comment-62 Joe, It's always great to see a manager lead by example. In my experience I've seen that managers who "get their hands dirty" tend to have employees who do so as well. ~Maria Palma http://www.customersarealways.com Joe,

It’s always great to see a manager lead by example. In my experience I’ve seen that managers who “get their hands dirty” tend to have employees who do so as well.

~Maria Palma
http://www.customersarealways.com

]]> By: Joe http://www.returncustomer.com/2006/01/30/management-get-to-work/comment-page-1/#comment-60 Joe Wed, 01 Feb 2006 19:28:32 +0000 http://www.returncustomer.com/?p=118#comment-60 Shaun & Beth - Thanks for your examples of managers that "get it" and those that don't! Shaun & Beth – Thanks for your examples of managers that “get it” and those that don’t!

]]> By: Beth http://www.returncustomer.com/2006/01/30/management-get-to-work/comment-page-1/#comment-59 Beth Tue, 31 Jan 2006 19:25:03 +0000 http://www.returncustomer.com/?p=118#comment-59 I'm glad you posted this. I was at Panera Bread not too long ago, and it was an awful experience. There were very long lines, which were moving like molasses. While I attempted to place my order, the manager twice interrupted to publicly scold the employee. In addition to finding this in extremely poor taste on the manager's part, the entire process would've been sped up by the manager pitching in rather than complaining. I’m glad you posted this. I was at Panera Bread not too long ago, and it was an awful experience. There were very long lines, which were moving like molasses. While I attempted to place my order, the manager twice interrupted to publicly scold the employee. In addition to finding this in extremely poor taste on the manager’s part, the entire process would’ve been sped up by the manager pitching in rather than complaining.

]]> By: Shaun Shull http://www.returncustomer.com/2006/01/30/management-get-to-work/comment-page-1/#comment-58 Shaun Shull Tue, 31 Jan 2006 04:20:50 +0000 http://www.returncustomer.com/?p=118#comment-58 You make a good point Joe, it really is a give and take scenario. Management should really know their product or service and get their hands dirty when needed. On the other side of the coin though management should also recognize and immediately take care of weak links in the chain if it starts to become a common occurance. My boss often says that a good manager should have the skills to do the best work in any department except the person he put in charge to operate it. You make a good point Joe, it really is a give and take scenario. Management should really know their product or service and get their hands dirty when needed. On the other side of the coin though management should also recognize and immediately take care of weak links in the chain if it starts to become a common occurance. My boss often says that a good manager should have the skills to do the best work in any department except the person he put in charge to operate it.

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