Comments on: Are You Measuring Customer Loyalty? http://www.returncustomer.com/2006/04/24/are-you-measuring-customer-loyalty/ Learn beneficial marketing and business principles from everyday experiences Mon, 06 Feb 2012 17:52:10 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Joe Rawlinson http://www.returncustomer.com/2006/04/24/are-you-measuring-customer-loyalty/#comment-102 Joe Rawlinson Fri, 28 Apr 2006 18:56:18 +0000 http://www.returncustomer.com/2006/04/24/are-you-measuring-customer-loyalty/#comment-102 Ellen- I agree. Many times we as consumers would love to give companies feedback. Unfortunately, there often isn't a medium to do this or feedback is never solicited. Businesses could learn a lot if they just asked! Ellen-

I agree. Many times we as consumers would love to give companies feedback. Unfortunately, there often isn’t a medium to do this or feedback is never solicited. Businesses could learn a lot if they just asked!

]]> By: Ellen Weber http://www.returncustomer.com/2006/04/24/are-you-measuring-customer-loyalty/#comment-100 Ellen Weber Fri, 28 Apr 2006 16:12:22 +0000 http://www.returncustomer.com/2006/04/24/are-you-measuring-customer-loyalty/#comment-100 I liked your notion of relating to the customer through feedback. How many times I'd love to be asked: "How do you enjoy or benefit from our telephone systems?" Wow -- that would bring a hot survey result to most big businesses and a few smaller ones who seem to have lost the sense of people lately.... What do you think? I liked your notion of relating to the customer through feedback. How many times I’d love to be asked: “How do you enjoy or benefit from our telephone systems?” Wow — that would bring a hot survey result to most big businesses and a few smaller ones who seem to have lost the sense of people lately…. What do you think?

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