Beginnings

I’ve been asked what got me started writing Return Customer. I’d say it was a series of unfortunate events with retail stores that planted the seed in my mind. I wanted a place to vent my frustrations but soon realized that the internet is full of sites bashing companies and each other. I wanted to put a positive spin on things and hoped we could learn something beneficial together.

First Year Highlights

• First Post – Creating Return Customers Starts Here
• Best article involving pirates – Communication When You Can’t Deliver
• I’m accepted into the 9rules community – 9rules for a Successful Business
• Favorite sports analogy – Admit Defeat
• I’m published! – Customer Relations for the Web Guru
• Famous commenter – Guy Kawasaki
• Book most discussed with my wife – Creating Customer Evangelists

Contest Winners

Yesterday wrapped up the Return Customer Birthday Contest. Thanks to those who participated. I drew random numbers out of a hat and the winners are:

• Comment #2: Roger Brown
• Comment #5: Rob Poitras
• Comment #3: Glenn Graves

Congratulations! You should be getting your copy of Getting Real shortly.

Thank You

Thanks for reading Return Customer this past year. I look foward to the coming year and hope you do, too.

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