Comments on: Book Review: First, Break All The Rules http://www.returncustomer.com/2006/09/18/book-review-first-break-all-the-rules/ Learn beneficial marketing and business principles from everyday experiences Tue, 06 Jul 2010 14:08:53 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Joe Rawlinson http://www.returncustomer.com/2006/09/18/book-review-first-break-all-the-rules/comment-page-1/#comment-173 Joe Rawlinson Thu, 21 Sep 2006 01:06:02 +0000 http://www.returncustomer.com/2006/09/18/book-review-first-break-all-the-rules/#comment-173 Glenn- Thanks for the tip on <a href="http://manager-tools.com/" rel="nofollow">manager-tools.com</a>. I listened to one of their podcasts this week on the way to work and learned a few good things. Glenn-

Thanks for the tip on manager-tools.com. I listened to one of their podcasts this week on the way to work and learned a few good things.

]]> By: Glenn (Customer Service Experience) Ross http://www.returncustomer.com/2006/09/18/book-review-first-break-all-the-rules/comment-page-1/#comment-171 Glenn (Customer Service Experience) Ross Mon, 18 Sep 2006 19:15:02 +0000 http://www.returncustomer.com/2006/09/18/book-review-first-break-all-the-rules/#comment-171 Excellent book. See the four customer expectations on P.129 (I think.) Joe, new managers should also listen to the Manager-Tools podcast at Manager-Tools.com. I do, and I'm an old fa- uh- manager.-) Excellent book. See the four customer expectations on P.129 (I think.)
Joe, new managers should also listen to the Manager-Tools podcast at Manager-Tools.com. I do, and I’m an old fa- uh- manager.-)

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