http://www.returncustomer.com/2006/09/28/four-customer-expectations/ Learn beneficial marketing and business principles from everyday experiences Thu, 11 Mar 2010 20:19:01 -0500 http://wordpress.org/?v=2.8.5 hourly 1 http://www.returncustomer.com/2006/09/28/four-customer-expectations/comment-page-1/#comment-186 RisingSunofNihon Thu, 28 Sep 2006 22:30:56 +0000 http://www.returncustomer.com/2006/09/28/four-customer-expectations/#comment-186 I completely agree with the basics you've set out here. I'm often amazed by companies that try to address issues at higher levels of the customer service chain when they're still sorely lacking in the basics. I've had no less than three exceedingly poor customer service experiences this week, and all three were due to poor fundamental service. I completely agree with the basics you’ve set out here. I’m often amazed by companies that try to address issues at higher levels of the customer service chain when they’re still sorely lacking in the basics. I’ve had no less than three exceedingly poor customer service experiences this week, and all three were due to poor fundamental service.

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