http://www.returncustomer.com/2006/09/28/four-customer-expectations/ Learn beneficial marketing and business principles from everyday experiences Mon, 06 Feb 2012 17:52:10 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.returncustomer.com/2006/09/28/four-customer-expectations/#comment-186 RisingSunofNihon Thu, 28 Sep 2006 22:30:56 +0000 http://www.returncustomer.com/2006/09/28/four-customer-expectations/#comment-186 I completely agree with the basics you've set out here. I'm often amazed by companies that try to address issues at higher levels of the customer service chain when they're still sorely lacking in the basics. I've had no less than three exceedingly poor customer service experiences this week, and all three were due to poor fundamental service. I completely agree with the basics you’ve set out here. I’m often amazed by companies that try to address issues at higher levels of the customer service chain when they’re still sorely lacking in the basics. I’ve had no less than three exceedingly poor customer service experiences this week, and all three were due to poor fundamental service.

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