Comments on: Call Center Chronicles Episode 3: Liquid Web http://www.returncustomer.com/2006/12/21/call-center-chronicles-episode-3-liquid-web/ Learn beneficial marketing and business principles from everyday experiences Tue, 06 Jul 2010 14:08:53 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Kinjal Dixit http://www.returncustomer.com/2006/12/21/call-center-chronicles-episode-3-liquid-web/comment-page-1/#comment-263 Kinjal Dixit Mon, 22 Jan 2007 08:44:58 +0000 http://www.returncustomer.com/2006/12/21/call-center-chronicles-episode-3-liquid-web/#comment-263 My DSL provider is Airtel Broadband. At one point, around 2am, I got disconnected, and I called them. The person at the other end apologised and said that they were having network problems, and I would take maybe 2 hours for it to get resolved. Telling me that the problem was at their end made me get a really positive impression about the company. I shut down my PC and went to bed. My DSL provider is Airtel Broadband. At one point, around 2am, I got disconnected, and I called them. The person at the other end apologised and said that they were having network problems, and I would take maybe 2 hours for it to get resolved.
Telling me that the problem was at their end made me get a really positive impression about the company. I shut down my PC and went to bed.

]]> By: Joe Rawlinson http://www.returncustomer.com/2006/12/21/call-center-chronicles-episode-3-liquid-web/comment-page-1/#comment-239 Joe Rawlinson Sun, 31 Dec 2006 21:10:17 +0000 http://www.returncustomer.com/2006/12/21/call-center-chronicles-episode-3-liquid-web/#comment-239 CC: Balance is good. I also think there is always something to be learned from both the good and bad experiences we have. CC: Balance is good. I also think there is always something to be learned from both the good and bad experiences we have.

]]> By: Call Center http://www.returncustomer.com/2006/12/21/call-center-chronicles-episode-3-liquid-web/comment-page-1/#comment-236 Call Center Fri, 22 Dec 2006 08:25:11 +0000 http://www.returncustomer.com/2006/12/21/call-center-chronicles-episode-3-liquid-web/#comment-236 Good for you for posting and sharing (the unfortunately scarce) experience in which a call center interaction goes so well. We are all so willing to post the bad experiences, at least this brings a little balance to it. I have to second the thoguth of the previous commenter that it is sad that the good call is what is considered news because it is so rare. Good for you for posting and sharing (the unfortunately scarce) experience in which a call center interaction goes so well. We are all so willing to post the bad experiences, at least this brings a little balance to it.

I have to second the thoguth of the previous commenter that it is sad that the good call is what is considered news because it is so rare.

]]> By: Joe Rawlinson http://www.returncustomer.com/2006/12/21/call-center-chronicles-episode-3-liquid-web/comment-page-1/#comment-235 Joe Rawlinson Fri, 22 Dec 2006 01:26:44 +0000 http://www.returncustomer.com/2006/12/21/call-center-chronicles-episode-3-liquid-web/#comment-235 Glenn: I couldn't agree more. It is amazing that all a company has to do is provide great service and they immediately out pace the majority of their competition. Glenn: I couldn’t agree more. It is amazing that all a company has to do is provide great service and they immediately out pace the majority of their competition.

]]> By: Glenn (Customer Service Experience) Ross http://www.returncustomer.com/2006/12/21/call-center-chronicles-episode-3-liquid-web/comment-page-1/#comment-234 Glenn (Customer Service Experience) Ross Thu, 21 Dec 2006 22:55:11 +0000 http://www.returncustomer.com/2006/12/21/call-center-chronicles-episode-3-liquid-web/#comment-234 Wouldn't it be nice if CSR's routinely acted this way and it wasn't news when they did? Regards, Glenn Wouldn’t it be nice if CSR’s routinely acted this way and it wasn’t news when they did?

Regards,

Glenn

]]>