• Unhappy Customers = No Bonus for Best Buy’s CEO —
  The bonus for Best Buy’s CEO "is determined by the customer-loyalty scores, employee turnover, and customer-centricity store revenue." This kind of feedback loop from the customer to upper management is brilliant.
• Elegant Solutions: Breakthrough Thinking the Toyota Way —
  Guy Kawasaki gives us a peak at the methods and logic behind Toyota’s famed innovative track record.
• How to Create Attraction Website Triggers —
  Quick tips on how to pull visitors into your site and get them to take action.

Keep up-to-date with the latest Return Customer articles:
Subscribe to our RSS Feed Sign up for email updates