Weekend Reading – January 6th

Unhappy Customers = No Bonus for Best Buy’s CEO —
The bonus for Best Buy’s CEO "is determined by the customer-loyalty scores, employee turnover, and customer-centricity store revenue." This kind of feedback loop from the customer to upper management is brilliant.
Elegant Solutions: Breakthrough Thinking the Toyota Way —
Guy Kawasaki gives us a peak at the methods and logic behind Toyota’s famed innovative track record.
How to Create Attraction Website Triggers —
Quick tips on how to pull visitors into your site and get them to take action.

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