Comments on: Weekend Reading – January 13th http://www.returncustomer.com/2007/01/13/weekendreading-3/ Learn beneficial marketing and business principles from everyday experiences Mon, 06 Feb 2012 17:52:10 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Joe Rawlinson http://www.returncustomer.com/2007/01/13/weekendreading-3/#comment-262 Joe Rawlinson Wed, 17 Jan 2007 01:05:34 +0000 http://www.returncustomer.com/2007/01/13/weekendreading-3/#comment-262 Thanks Becky for your comment. The "little things" do make all the difference. It is amazing how even one little improvement can make or break the customer experience. Thanks Becky for your comment. The “little things” do make all the difference. It is amazing how even one little improvement can make or break the customer experience.

]]> By: Becky Carroll http://www.returncustomer.com/2007/01/13/weekendreading-3/#comment-261 Becky Carroll Mon, 15 Jan 2007 22:36:33 +0000 http://www.returncustomer.com/2007/01/13/weekendreading-3/#comment-261 Hi Joe, Great weekend reading ideas. I totally agree on the (Entire) Customer Experience. It is the little things that make the difference, and companies need to look at each step of the customer lifecycle to see where they can make a difference for their customers. Thanks for highlighting this post on the subject! Hi Joe,

Great weekend reading ideas. I totally agree on the (Entire) Customer Experience. It is the little things that make the difference, and companies need to look at each step of the customer lifecycle to see where they can make a difference for their customers. Thanks for highlighting this post on the subject!

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