Comments on: The Lost Art of Accepting Thanks http://www.returncustomer.com/2007/02/05/the-lost-art-of-accepting-thanks/ Learn beneficial marketing and business principles from everyday experiences Tue, 06 Jul 2010 14:08:53 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Joe Rawlinson http://www.returncustomer.com/2007/02/05/the-lost-art-of-accepting-thanks/comment-page-1/#comment-401 Joe Rawlinson Mon, 19 Mar 2007 21:13:07 +0000 http://www.returncustomer.com/2007/02/05/the-lost-art-of-accepting-thanks/#comment-401 Gary: Indeed, customers deserve thanks for even considering us! Sharon: Good point. Respect and courtesy go along way to building solid relationships with customers. Gary: Indeed, customers deserve thanks for even considering us!

Sharon: Good point. Respect and courtesy go along way to building solid relationships with customers.

]]> By: sharon haymes http://www.returncustomer.com/2007/02/05/the-lost-art-of-accepting-thanks/comment-page-1/#comment-400 sharon haymes Mon, 19 Mar 2007 17:46:42 +0000 http://www.returncustomer.com/2007/02/05/the-lost-art-of-accepting-thanks/#comment-400 I am in agreement that a response is most polite. People that "thank you" should have an acknowledgment . It is simply a respectful and courteouse thing to do. I am in agreement that a response is most polite. People that “thank you” should have an acknowledgment . It is simply a respectful and courteouse thing to do.

]]> By: Gary Plante http://www.returncustomer.com/2007/02/05/the-lost-art-of-accepting-thanks/comment-page-1/#comment-368 Gary Plante Mon, 12 Mar 2007 13:33:26 +0000 http://www.returncustomer.com/2007/02/05/the-lost-art-of-accepting-thanks/#comment-368 I used to manage a retail store and when customers said thank you my staff and I would say "No, Thank you!" As a merchant we should not accept thanks for taking a customers money. We should be thanking them for their business. I used to manage a retail store and when customers said thank you my staff and I would say “No, Thank you!”

As a merchant we should not accept thanks for taking a customers money. We should be thanking them for their business.

]]> By: Joe Rawlinson http://www.returncustomer.com/2007/02/05/the-lost-art-of-accepting-thanks/comment-page-1/#comment-344 Joe Rawlinson Thu, 08 Mar 2007 18:20:36 +0000 http://www.returncustomer.com/2007/02/05/the-lost-art-of-accepting-thanks/#comment-344 Matt: I like your "no worries" response. Very casual and down to earth. Too often we can be mechanical and cold in our standard "you're welcome" responses. Adding a personal touch helps convey your sincerity. Phil: Your logic is sound: customers always have a choice. The habit of vocalizing that to the client is a great way to show, like Matt's "no worries," that you are sincere in your gratitude. Matt: I like your “no worries” response. Very casual and down to earth. Too often we can be mechanical and cold in our standard “you’re welcome” responses. Adding a personal touch helps convey your sincerity.

Phil: Your logic is sound: customers always have a choice. The habit of vocalizing that to the client is a great way to show, like Matt’s “no worries,” that you are sincere in your gratitude.

]]> By: Phil R. Ollenberg http://www.returncustomer.com/2007/02/05/the-lost-art-of-accepting-thanks/comment-page-1/#comment-342 Phil R. Ollenberg Thu, 08 Mar 2007 17:13:25 +0000 http://www.returncustomer.com/2007/02/05/the-lost-art-of-accepting-thanks/#comment-342 I'd once taken to the habit of responding to "thank you"s from customers and clients with a "thank you, too" in reply. Occasionally a customer would ask why I had thanked THEM, to which my answer was always: You can go somewhere else for your business, but you have chosen me, so I am grateful for the continued opportunity to work with you. I’d once taken to the habit of responding to “thank you”s from customers and clients with a “thank you, too” in reply. Occasionally a customer would ask why I had thanked THEM, to which my answer was always: You can go somewhere else for your business, but you have chosen me, so I am grateful for the continued opportunity to work with you.

]]> By: Matt Jensen http://www.returncustomer.com/2007/02/05/the-lost-art-of-accepting-thanks/comment-page-1/#comment-308 Matt Jensen Thu, 22 Feb 2007 20:10:23 +0000 http://www.returncustomer.com/2007/02/05/the-lost-art-of-accepting-thanks/#comment-308 I've heard too many "thank yous" before as utterances of guilty obligation. To these, it's tougher to respond with an earnest "you're welcome". My Aussie friend would suggest we're all part of the same struggle, and thus a more down-to-earth "no worries" would apply. I’ve heard too many “thank yous” before as utterances of guilty obligation. To these, it’s tougher to respond with an earnest “you’re welcome”. My Aussie friend would suggest we’re all part of the same struggle, and thus a more down-to-earth “no worries” would apply.

]]> By: Joe Rawlinson http://www.returncustomer.com/2007/02/05/the-lost-art-of-accepting-thanks/comment-page-1/#comment-307 Joe Rawlinson Thu, 22 Feb 2007 18:16:43 +0000 http://www.returncustomer.com/2007/02/05/the-lost-art-of-accepting-thanks/#comment-307 Maria and Jack: Thanks for stopping by and leaving your comments! Maria and Jack: Thanks for stopping by and leaving your comments!

]]> By: Jack Kilroy http://www.returncustomer.com/2007/02/05/the-lost-art-of-accepting-thanks/comment-page-1/#comment-306 Jack Kilroy Thu, 22 Feb 2007 17:46:20 +0000 http://www.returncustomer.com/2007/02/05/the-lost-art-of-accepting-thanks/#comment-306 'nuff said. ’nuff said.

]]> By: Maria Schiller http://www.returncustomer.com/2007/02/05/the-lost-art-of-accepting-thanks/comment-page-1/#comment-305 Maria Schiller Mon, 19 Feb 2007 23:12:48 +0000 http://www.returncustomer.com/2007/02/05/the-lost-art-of-accepting-thanks/#comment-305 I mostly repond w/a 'you're welcome' in fact if you notice many people sign off email with a 'thank you' or 'thanks' my next email typically starts with 'You're welcome' ----- I mostly repond w/a ‘you’re welcome’ in fact if you notice many people sign off email with a ‘thank you’ or ‘thanks’ my next email typically starts with ‘You’re welcome’ —–

]]> By: Joe Rawlinson http://www.returncustomer.com/2007/02/05/the-lost-art-of-accepting-thanks/comment-page-1/#comment-301 Joe Rawlinson Fri, 16 Feb 2007 14:34:36 +0000 http://www.returncustomer.com/2007/02/05/the-lost-art-of-accepting-thanks/#comment-301 Diane: The golden rule is a powerful thing. Simple, yet effective. Thanks for your comments. Diane: The golden rule is a powerful thing. Simple, yet effective. Thanks for your comments.

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