Weekend Reading – February 10th

  • Carnivale of Customer Service: The Marketing Edition —
    Becky Carroll hosted the Carnivale of Customer Service and focuses on the intersection of marketing and customer service. You are always marketing your company, especially during interactions with customers.
  • The Epitome of a Leader —
    Tony Dungy, head coach of the Indianapolis Colts, won his first Super Bowl by sticking to his core values and principles. Any leader would be wise to mimic the characteristics described in this article.
  • Eight Critical Customer Service Skills —
    These points have helped make Enterprise Rent-A-Car the most successful rental company today. Their overall philosophy is to not only satisfy customers but to exceed their expectations.

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Comments

  1. Becky Carroll says:
    February 10, 2007 at 12:48 pm

    Thanks, Joe, for your support of the Carnivale! I completely agree – every customer touch is a point of marketing, as each interaction leaves an impression on the customer. Will they return or not? One sour experience can change it all.

    Reply
  2. Joe Rawlinson says:
    February 10, 2007 at 11:03 pm

    Becky: You’re welcome!

    Reply

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