• How to deal with abusive customers —
  Sometimes you have to weigh company policy, customer requests, and your own sanity. When things turn ugly, what should you do with the customer? This post and the comments offer a great discussion on this topic.
• It Happened To Your Competitors; It Can Happen To You —
  Are you paying attention to the mistakes your competitors make? There is no reason you should fall in those same traps. Observe, analyze, and react accordingly. This may involve changing your processes or even the status quo.

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