Return Customer is 2 years old! The past year has seen my readership double due to your support, comments, and links. Thank you!
Looking back at this past year I found some interesting data on how people arrive at this site and which posts were the most popular.
Top 5 Most Read Posts
Based on traffic data, these were the top most visited posts this past year:
- The Lost Art of Accepting Thanks
- Three Constants in Business
- How Not to Respond to Customer Emails
- Secrets of a Successful Innovator
- Think Outside Your Constraints
Top 5 Referrers
These sites sent me the most visitors over the past year:
- Google – search results
- 9rules – I’m a member of 9rules’ business and marketing communities
- Particle Tree – They included me in a great “Guide to Email Roundup“
- Yahoo! – search results
- Smiley Cat – Featured in the Typography for Headlines gallery
Top 5 Searches
The following searches brought the most people to this site last year. You’ll see the search terms and then the resulting Return Customer post below.
- southwestairlines@mail.southwest.com – Clever Auto-Reply Email Address
- customer expectations – Four Customer Expectations
- huggies customer service – Customer Service Done Right: Huggies
- return customer – Return Customer home page
- please do not reply to this email – Do Not Respond to This Email
If you have any comments on things you like or that could be improved with Return Customer, please leave a comment or send me an email.
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I look forward to the coming year!
Hi Joe – happy to be sending you traffic! BTW, are you a member of stumblupon (sp?) – I have an account and although I hardly use the service it sends me loads of traffic.
Christian: I’m not a member so I’ll have to check it out. Thanks for the tip.