Comments on: Patriotism Alone Won’t Sell Your Product http://www.returncustomer.com/2007/05/14/patriotism-alone-wont-sell-your-product/ Learn beneficial marketing and business principles from everyday experiences Tue, 06 Jul 2010 14:08:53 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Joe Rawlinson http://www.returncustomer.com/2007/05/14/patriotism-alone-wont-sell-your-product/comment-page-1/#comment-2233 Joe Rawlinson Thu, 31 May 2007 17:38:14 +0000 http://www.returncustomer.com/2007/05/14/patriotism-alone-wont-sell-your-product/#comment-2233 Dan & Karen: Your experiences highlight the importance of a quality product backed by great customer service. Both of these items are things that must be constantly improved or they atrophy. Dan & Karen: Your experiences highlight the importance of a quality product backed by great customer service. Both of these items are things that must be constantly improved or they atrophy.

]]> By: Karen http://www.returncustomer.com/2007/05/14/patriotism-alone-wont-sell-your-product/comment-page-1/#comment-2160 Karen Mon, 28 May 2007 14:38:42 +0000 http://www.returncustomer.com/2007/05/14/patriotism-alone-wont-sell-your-product/#comment-2160 I've always owned Toyotas and have LOVED them. Right after 9/11, we bought a Chevy van....American Pride hit us big time (and the 0% financing didn't hurt).... BY FAR the worst car I have ever owned. Within 3 weeks I was already looking forward to trading it in. And the customer service at the Chevy dealer wasn't any better than the van! An absolutely horrid experience all around. Happy to say the van is gone. And I'm LOVING my Toyota Camry! When I'm plopping down $26,000, the quality of the car and the service behind it is worth more than American Pride. I’ve always owned Toyotas and have LOVED them. Right after 9/11, we bought a Chevy van….American Pride hit us big time (and the 0% financing didn’t hurt)….
BY FAR the worst car I have ever owned. Within 3 weeks I was already looking forward to trading it in. And the customer service at the Chevy dealer wasn’t any better than the van! An absolutely horrid experience all around.

Happy to say the van is gone. And I’m LOVING my Toyota Camry!

When I’m plopping down $26,000, the quality of the car and the service behind it is worth more than American Pride.

]]> By: Dan Chase http://www.returncustomer.com/2007/05/14/patriotism-alone-wont-sell-your-product/comment-page-1/#comment-1683 Dan Chase Mon, 14 May 2007 22:14:31 +0000 http://www.returncustomer.com/2007/05/14/patriotism-alone-wont-sell-your-product/#comment-1683 I had similar thoughts when I purchased my current vehicle, a Saab. However, it was driven by the fact I had access to GM employee pricing, and GM had recently been buying a stake in Saab, and now holds 100% ownership. So, you can take your situation another way... if it is a US corporation owned business, it benefits Americans. So, I considered it 'buying American.' Even if it is not produced 100% inside the country. Saab is an example of that quality and innovation that you see lacking. I don't know how to feel about the fact GM had to go out and purchase it... hopefully it wasn't just for the quality & innovation! I had similar thoughts when I purchased my current vehicle, a Saab. However, it was driven by the fact I had access to GM employee pricing, and GM had recently been buying a stake in Saab, and now holds 100% ownership.

So, you can take your situation another way… if it is a US corporation owned business, it benefits Americans. So, I considered it ‘buying American.’ Even if it is not produced 100% inside the country. Saab is an example of that quality and innovation that you see lacking. I don’t know how to feel about the fact GM had to go out and purchase it… hopefully it wasn’t just for the quality & innovation!

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