Comments on: Always Do More Than Is Expected http://www.returncustomer.com/2007/06/18/always-do-more-than-is-expected/ Learn beneficial marketing and business principles from everyday experiences Mon, 06 Feb 2012 17:52:10 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Joe Rawlinson http://www.returncustomer.com/2007/06/18/always-do-more-than-is-expected/#comment-2615 Joe Rawlinson Thu, 21 Jun 2007 17:42:14 +0000 http://www.returncustomer.com/2007/06/18/always-do-more-than-is-expected/#comment-2615 Glenn: Thanks for sharing that great cultural example of this principle in action. I had never heard of "lagniappe" before but after reading up on it at <a href="http://en.wikipedia.org/wiki/Lagniappe" rel="nofollow">Wikipedia</a>, it has both an interesting history and direct applicability to anyone interacting with customers. Glenn: Thanks for sharing that great cultural example of this principle in action. I had never heard of “lagniappe” before but after reading up on it at Wikipedia, it has both an interesting history and direct applicability to anyone interacting with customers.

]]> By: Glenn (Customer Service Experience) Ross http://www.returncustomer.com/2007/06/18/always-do-more-than-is-expected/#comment-2540 Glenn (Customer Service Experience) Ross Mon, 18 Jun 2007 20:34:46 +0000 http://www.returncustomer.com/2007/06/18/always-do-more-than-is-expected/#comment-2540 In Louisiana and E. Texas they call that "lagniappe," a small unexpected gift from the merchant to the customer. A great way to get a relationship off on the right foot. Regards, Glenn In Louisiana and E. Texas they call that “lagniappe,” a small unexpected gift from the merchant to the customer. A great way to get a relationship off on the right foot.

Regards,

Glenn

]]> By: Meg McNeal http://www.returncustomer.com/2007/06/18/always-do-more-than-is-expected/#comment-2534 Meg McNeal Mon, 18 Jun 2007 15:51:57 +0000 http://www.returncustomer.com/2007/06/18/always-do-more-than-is-expected/#comment-2534 I think they are going to be great saleswomen. John Reese wrote a wonderful article didn't he on always give more then expected, that is my new tactic for marketing. Here is another site that is giving more then expected. All free. The affiliate link is http://freeiq.com/jeffwalker13pillars, if you would rather not support a fellow internet marketer, then the non-affiliate link is http://free.com Great story. Thanks for sharing. Meg I think they are going to be great saleswomen. John Reese wrote a wonderful article didn’t he on always give more then expected, that is my new tactic for marketing. Here is another site that is giving more then expected. All free. The affiliate link is http://freeiq.com/jeffwalker13pillars, if you would rather not support a fellow internet marketer, then the non-affiliate link is http://free.com
Great story. Thanks for sharing.

Meg

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