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	<title>Comments on: Do you forget this basic step when you answer the phone?</title>
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		<title>By: Joe Rawlinson</title>
		<link>http://www.returncustomer.com/2007/07/19/basic-step-to-answer-phone/comment-page-1/#comment-2851</link>
		<dc:creator>Joe Rawlinson</dc:creator>
		<pubDate>Sat, 21 Jul 2007 01:24:17 +0000</pubDate>
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		<description>Abi, I guess Mom knew what she was doing all those years ago!</description>
		<content:encoded><![CDATA[<p>Abi, I guess Mom knew what she was doing all those years ago!</p>
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		<title>By: Abi</title>
		<link>http://www.returncustomer.com/2007/07/19/basic-step-to-answer-phone/comment-page-1/#comment-2842</link>
		<dc:creator>Abi</dc:creator>
		<pubDate>Thu, 19 Jul 2007 22:17:01 +0000</pubDate>
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		<description>We have to do this at work now and it makes a lot of sense. What&#039;s funny is that my mom had/has a home business and I had to answer the phone with the business name while I was growing up.</description>
		<content:encoded><![CDATA[<p>We have to do this at work now and it makes a lot of sense. What&#8217;s funny is that my mom had/has a home business and I had to answer the phone with the business name while I was growing up.</p>
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