Comments on: Does Your Business Model Prevent Customer Satisfaction? http://www.returncustomer.com/2007/08/20/does-your-business-model-prevent-customer-satisfaction/ Learn beneficial marketing and business principles from everyday experiences Tue, 06 Jul 2010 14:08:53 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Joe Rawlinson http://www.returncustomer.com/2007/08/20/does-your-business-model-prevent-customer-satisfaction/comment-page-1/#comment-3541 Joe Rawlinson Wed, 12 Sep 2007 17:34:59 +0000 http://www.returncustomer.com/2007/08/20/does-your-business-model-prevent-customer-satisfaction/#comment-3541 David: You're right on the money. Benchmarks allow businesses to better understand their own processes so they can better deliver for the customer. David: You’re right on the money. Benchmarks allow businesses to better understand their own processes so they can better deliver for the customer.

]]> By: David Morse http://www.returncustomer.com/2007/08/20/does-your-business-model-prevent-customer-satisfaction/comment-page-1/#comment-3507 David Morse Tue, 11 Sep 2007 00:05:54 +0000 http://www.returncustomer.com/2007/08/20/does-your-business-model-prevent-customer-satisfaction/#comment-3507 Joe - Very nice post. I don't know if your experience is an isolated incident or something that happens all the time with Logoworks, but I think the larger lesson is that they over-promised and under-delivered for you. Regardless, I bet all businesses could spend a small amount of time benchmark their own operations to understand how to set the appropriate expectations with customers. Joe – Very nice post. I don’t know if your experience is an isolated incident or something that happens all the time with Logoworks, but I think the larger lesson is that they over-promised and under-delivered for you. Regardless, I bet all businesses could spend a small amount of time benchmark their own operations to understand how to set the appropriate expectations with customers.

]]> By: Joe Rawlinson http://www.returncustomer.com/2007/08/20/does-your-business-model-prevent-customer-satisfaction/comment-page-1/#comment-3293 Joe Rawlinson Thu, 23 Aug 2007 17:21:36 +0000 http://www.returncustomer.com/2007/08/20/does-your-business-model-prevent-customer-satisfaction/#comment-3293 Lea: You're welcome! I agree that often times it is a gamble when you try out a new service. That is why referrals are so powerful, they help eliminate some of the uncertainty of dealing with a new business. Jeff: I'm glad your company has seen the advantage of making a personal connection with customers. That should pay dividends going forward. Lea: You’re welcome! I agree that often times it is a gamble when you try out a new service. That is why referrals are so powerful, they help eliminate some of the uncertainty of dealing with a new business.

Jeff: I’m glad your company has seen the advantage of making a personal connection with customers. That should pay dividends going forward.

]]> By: Logo Design Works http://www.returncustomer.com/2007/08/20/does-your-business-model-prevent-customer-satisfaction/comment-page-1/#comment-3283 Logo Design Works Wed, 22 Aug 2007 17:29:15 +0000 http://www.returncustomer.com/2007/08/20/does-your-business-model-prevent-customer-satisfaction/#comment-3283 Hi Joe, You should have come to Logo Design Works. We too use technology to make the process more efficient but we give direct access to our designers. If the client does not like what they see or has a question, 8 times out of 10 they can call up and talk to their lead designer directly. The other 2 times would be when the designer might be busy working or a meeting or simply not at their desk. So for your next project, give us a try. We also have a 100% refund policy. Check out 100s of samples at http://www.logodesignworks.com/portfolio.htm. PS: You can call me at 614 917 2177 if you would like to dicuss a project. Jeff Marsh Lead Designer Hi Joe,

You should have come to Logo Design Works. We too use technology to make the process more efficient but we give direct access to our designers.

If the client does not like what they see or has a question, 8 times out of 10 they can call up and talk to their lead designer directly. The other 2 times would be when the designer might be busy working or a meeting or simply not at their desk.

So for your next project, give us a try. We also have a 100% refund policy. Check out 100s of samples at http://www.logodesignworks.com/portfolio.htm.

PS: You can call me at 614 917 2177 if you would like to dicuss a project.

Jeff Marsh
Lead Designer

]]> By: Lea http://www.returncustomer.com/2007/08/20/does-your-business-model-prevent-customer-satisfaction/comment-page-1/#comment-3271 Lea Tue, 21 Aug 2007 21:16:49 +0000 http://www.returncustomer.com/2007/08/20/does-your-business-model-prevent-customer-satisfaction/#comment-3271 Hi Joe, Thanks for your kind words, and I'm glad your experience with me was noteworthy. :) I think with services like Logoworks, it's almost like a contest/roulette wheel situation -- sometimes clients luck out and have a good experience, and get an excellent deal for their money. Other times, it's unfortunate situations like the ones you've outlined. I'm inclined to think with the volume they pump out, stories like yours are probably not uncommon. To play devil's advocate, choosing the right designer to design your logo still carries similar risks. However, with a professional designer, clients have that personal interaction, service, and care... plus a list of this designer's credentials, outline of past work, etc... so the "gamble" in choosing that vs. a Logoworks service has better chances and potentially bigger payoff. And oftentimes, carry a better guarantee. :) Cheers, Lea Hi Joe,

Thanks for your kind words, and I’m glad your experience with me was noteworthy. :)

I think with services like Logoworks, it’s almost like a contest/roulette wheel situation — sometimes clients luck out and have a good experience, and get an excellent deal for their money. Other times, it’s unfortunate situations like the ones you’ve outlined. I’m inclined to think with the volume they pump out, stories like yours are probably not uncommon.

To play devil’s advocate, choosing the right designer to design your logo still carries similar risks. However, with a professional designer, clients have that personal interaction, service, and care… plus a list of this designer’s credentials, outline of past work, etc… so the “gamble” in choosing that vs. a Logoworks service has better chances and potentially bigger payoff. And oftentimes, carry a better guarantee. :)

Cheers,

Lea

]]> By: Joe Rawlinson http://www.returncustomer.com/2007/08/20/does-your-business-model-prevent-customer-satisfaction/comment-page-1/#comment-3269 Joe Rawlinson Tue, 21 Aug 2007 17:27:22 +0000 http://www.returncustomer.com/2007/08/20/does-your-business-model-prevent-customer-satisfaction/#comment-3269 Beth, You're absolutely right. We were blinded by the siren's call of quick and cheap. Unfortunately, we had to pay the price for that mistake. We had fellow 9rules member <a href="http://www.lealea.net/" rel="nofollow">Lea Alcantara</a> design a logo for us before and she did a fabulous job. Since that was the first logo we'd ever had created for us, we didn't know just how good we had it. Beth,

You’re absolutely right. We were blinded by the siren’s call of quick and cheap. Unfortunately, we had to pay the price for that mistake.

We had fellow 9rules member Lea Alcantara design a logo for us before and she did a fabulous job. Since that was the first logo we’d ever had created for us, we didn’t know just how good we had it.

]]> By: beth http://www.returncustomer.com/2007/08/20/does-your-business-model-prevent-customer-satisfaction/comment-page-1/#comment-3267 beth Tue, 21 Aug 2007 14:15:00 +0000 http://www.returncustomer.com/2007/08/20/does-your-business-model-prevent-customer-satisfaction/#comment-3267 I would urge anyone to stay far far away from companies like this who promise quick, cookie-cutter like results. How can a designer possibly create the proper solution for your individual needs through Logoworks? Regardless, I'm sorry about your poor experience. In the future I'd suggest approaching an actual designer. You can probably find someone able to work within your budget through the 9rules member forums. I would urge anyone to stay far far away from companies like this who promise quick, cookie-cutter like results. How can a designer possibly create the proper solution for your individual needs through Logoworks?

Regardless, I’m sorry about your poor experience. In the future I’d suggest approaching an actual designer. You can probably find someone able to work within your budget through the 9rules member forums.

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