http://www.returncustomer.com/2007/09/20/did-you-forget-how-to-communicate-price-increase/ Learn beneficial marketing and business principles from everyday experiences Mon, 06 Feb 2012 17:52:10 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.returncustomer.com/2007/09/20/did-you-forget-how-to-communicate-price-increase/#comment-3695 beth Mon, 24 Sep 2007 12:31:52 +0000 http://www.returncustomer.com/2007/09/20/did-you-forget-how-to-communicate-price-increase/#comment-3695 I think they actually changed that fine print when they upped the rates for SMS and a bunch of people were able to wiggle out of their contract. Nothing like locking in the people who don't want to deal with you anymore haha. I think they actually changed that fine print when they upped the rates for SMS and a bunch of people were able to wiggle out of their contract. Nothing like locking in the people who don’t want to deal with you anymore haha.

]]> http://www.returncustomer.com/2007/09/20/did-you-forget-how-to-communicate-price-increase/#comment-3665 Joe Rawlinson Sat, 22 Sep 2007 00:20:52 +0000 http://www.returncustomer.com/2007/09/20/did-you-forget-how-to-communicate-price-increase/#comment-3665 Beth: That is sneaky. It is too bad that companies are reverting to underhanded policies like this. I wonder if they are taking advantage of those that really want an iPhone or if all their service plans have that fine print. Beth: That is sneaky. It is too bad that companies are reverting to underhanded policies like this. I wonder if they are taking advantage of those that really want an iPhone or if all their service plans have that fine print.

]]> http://www.returncustomer.com/2007/09/20/did-you-forget-how-to-communicate-price-increase/#comment-3652 beth Thu, 20 Sep 2007 19:53:03 +0000 http://www.returncustomer.com/2007/09/20/did-you-forget-how-to-communicate-price-increase/#comment-3652 I happened to notice in the terms of service while activating my new iPhone that you must agree to give At&t the ability to increase your bill by up to 10% over the course of your contract without the contract being void. So rather than addressing this issue for their customers, they're just getting sneakier. I happened to notice in the terms of service while activating my new iPhone that you must agree to give At&t the ability to increase your bill by up to 10% over the course of your contract without the contract being void. So rather than addressing this issue for their customers, they’re just getting sneakier.

]]>