Comments on: Return Policies and Common Sense http://www.returncustomer.com/2007/10/04/return-policies-and-common-sense/ Learn beneficial marketing and business principles from everyday experiences Fri, 12 Mar 2010 15:50:33 -0500 http://wordpress.org/?v=2.8.5 hourly 1 By: Joe Rawlinson http://www.returncustomer.com/2007/10/04/return-policies-and-common-sense/comment-page-1/#comment-4098 Joe Rawlinson Wed, 24 Oct 2007 00:36:24 +0000 http://www.returncustomer.com/2007/10/04/return-policies-and-common-sense/#comment-4098 Glenn: Thanks for the trackback. I appreciated your comments in your post about companies being too focused on themselves at the expense of the customer. It is always important for businesses to remember who they are serving. Customers are key stakeholders in the success of any company. Glenn: Thanks for the trackback. I appreciated your comments in your post about companies being too focused on themselves at the expense of the customer. It is always important for businesses to remember who they are serving. Customers are key stakeholders in the success of any company.

]]> By: Glenn (Customer Service Experience) Ross http://www.returncustomer.com/2007/10/04/return-policies-and-common-sense/comment-page-1/#comment-4065 Glenn (Customer Service Experience) Ross Sun, 21 Oct 2007 22:21:58 +0000 http://www.returncustomer.com/2007/10/04/return-policies-and-common-sense/#comment-4065 I'm right there with you, Joe. Here's my "manual trackback:" <a href="http://www.allbusiness.com/marketing-advertising/relationship-marketing/4967861-1.html" rel="nofollow">Are You "Customer-Focused" Or "Company-Focused?"</a> I’m right there with you, Joe. Here’s my “manual trackback:”
Are You “Customer-Focused” Or “Company-Focused?”

]]> By: Joe Rawlinson http://www.returncustomer.com/2007/10/04/return-policies-and-common-sense/comment-page-1/#comment-3918 Joe Rawlinson Tue, 09 Oct 2007 01:45:20 +0000 http://www.returncustomer.com/2007/10/04/return-policies-and-common-sense/#comment-3918 Demetrius: Unfortunately, Target didn't do so well this time around. In the past, they have usually been pretty good to us. You're right, though, big companies need to keep customers happy or the majority will start speaking with their wallets and take their money elsewhere. Demetrius: Unfortunately, Target didn’t do so well this time around. In the past, they have usually been pretty good to us.

You’re right, though, big companies need to keep customers happy or the majority will start speaking with their wallets and take their money elsewhere.

]]> By: Demetrius Pinder http://www.returncustomer.com/2007/10/04/return-policies-and-common-sense/comment-page-1/#comment-3889 Demetrius Pinder Sat, 06 Oct 2007 19:26:12 +0000 http://www.returncustomer.com/2007/10/04/return-policies-and-common-sense/#comment-3889 hmm...Target...another store I will avoid. Listen up Big Companies...we have choices. Start treating your customers like you actually care. hmm…Target…another store I will avoid.

Listen up Big Companies…we have choices. Start treating your customers like you actually care.

]]> By: Joe Rawlinson http://www.returncustomer.com/2007/10/04/return-policies-and-common-sense/comment-page-1/#comment-3845 Joe Rawlinson Thu, 04 Oct 2007 14:58:05 +0000 http://www.returncustomer.com/2007/10/04/return-policies-and-common-sense/#comment-3845 Beth: My friend had used a combination of credit card and gift cards. The gift cards in the mix may have complicated matters but the customer service employee should have had the time to figure it out. Beth: My friend had used a combination of credit card and gift cards. The gift cards in the mix may have complicated matters but the customer service employee should have had the time to figure it out.

]]> By: beth http://www.returncustomer.com/2007/10/04/return-policies-and-common-sense/comment-page-1/#comment-3844 beth Thu, 04 Oct 2007 14:40:12 +0000 http://www.returncustomer.com/2007/10/04/return-policies-and-common-sense/#comment-3844 Target is notorious for being really unreasonable. Did your friend pay with a credit or debit card by chance? I once had to return something without a receipt, and they were able to look up the transaction with my card number, reprint the receipt and issue my store credit. Target is notorious for being really unreasonable. Did your friend pay with a credit or debit card by chance? I once had to return something without a receipt, and they were able to look up the transaction with my card number, reprint the receipt and issue my store credit.

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