Comments on: Happy Employees Give Better Service

By: Connie Smith

Connie Smith — Tue, 06 Nov 2007 16:06:14 +0000

I agree with you — happy employees do give beter customer service, and I also maintain that happy employees lead to an improved bottom line. As stated in the post and comments above, keeping your employees trained, supervised, and satisfied will affect your customers’ experience and ultimately your business’ bottom line.

Thank you for another great example of positive employee/customer interactions!

By: Joe Rawlinson

Joe Rawlinson — Fri, 19 Oct 2007 17:44:31 +0000

Beth: Your experience highlights the need for management to actually supervise their people and make sure they are giving the best possible service.

Doug: You’re welcome. I think you’re right: if someone likes their job, it is that much easier to be nice. People can still act nice doing something they dislike but it isn’t easy, and since it goes against human nature, it is rare.

By: Doug

Doug — Thu, 18 Oct 2007 19:11:02 +0000

Thanks for the link, Joe. I have heard some really cool stories about toll booth attendants. If people really like their jobs, they will just be more friendly (usually). It definitely makes for better customer service.

By: beth

beth — Thu, 18 Oct 2007 16:19:34 +0000

This is so absolutely true, and I don’t know why all companies don’t step up and try to ensure their employee’s happiness.

I recently was in line at Target and had a rather brackish cashier, who first attempted to ring up our products for less than they actually cost. I don’t know if she was trying to make friends or what, but I corrected her, I’m not a thief thanks. And then she proceeded to tell us we should hit the other cashier on our way out with the luggage we’d just purchased. Sheesh. No wonder she was the slowest, most terrible cashier.

Now when I go back I avoid her line like the plague.