Comments on: The Power of Greeting a Customer http://www.returncustomer.com/2007/10/29/the-power-of-greeting-a-customer/ Learn beneficial marketing and business principles from everyday experiences Mon, 06 Feb 2012 17:52:10 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Joe Rawlinson http://www.returncustomer.com/2007/10/29/the-power-of-greeting-a-customer/#comment-4184 Joe Rawlinson Wed, 31 Oct 2007 00:33:01 +0000 http://www.returncustomer.com/2007/10/29/the-power-of-greeting-a-customer/#comment-4184 Glenn, That's a good point about security. If people know you are watching, they are more likely to be on their best behavior! Glenn,

That’s a good point about security. If people know you are watching, they are more likely to be on their best behavior!

]]> By: Glenn (Customer Service Experience) Ross http://www.returncustomer.com/2007/10/29/the-power-of-greeting-a-customer/#comment-4183 Glenn (Customer Service Experience) Ross Tue, 30 Oct 2007 23:52:31 +0000 http://www.returncustomer.com/2007/10/29/the-power-of-greeting-a-customer/#comment-4183 It also has other ramifications as well. Think self-service gas mart. The staff are trained to acknowledge customers when they come in for security reasons. This also applies in jewelry stores and many other retail locations. Retailers ought to have a policy that says all customers will be greeted within three seconds of the time they cross the property line or walk through the door. Oh, and as the Virginian said, "Smile when you say that!":-) It also has other ramifications as well. Think self-service gas mart. The staff are trained to acknowledge customers when they come in for security reasons. This also applies in jewelry stores and many other retail locations.

Retailers ought to have a policy that says all customers will be greeted within three seconds of the time they cross the property line or walk through the door.

Oh, and as the Virginian said, “Smile when you say that!”:-)

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