Sometimes your customers donate money to you or your cause. So how do you thank donors? Acknowledge Their Donation One of my favorite podcasts is by the crew at Internet Business Mastery. Since I have found value in their informative podcasts, I mentioned them in an online forum at … [Read more...]
How Explanations and Patience Calm Customer Fears
Customers fear the unknown. Their minds swirl with doubt as they go through the buying process and if they aren't able to collect enough good information in the process, they may even have "buyer's remorse" after the fact. They are assailed by questions such as: Are you cheating them? Giving them a … [Read more...]
Book Review: Web Design and Marketing Solutions for Business Websites
In his book Web Design and Marketing Solutions for Business Websites, Kevin Potts, an Internet veteran and blogger, offers a great guide to help you improve your current site or build the next one from scratch. Throughout the book, the author clearly demonstrates his understanding of web users … [Read more...]
Building Goodwill with Customers
You probably do things for your customers that they may not even realize. Sure, they may realize the benefits but they may not know you did something extra for that to happen. This is an opportunity to strengthen your relationship with customers. If your customers knew you went the extra mile for … [Read more...]
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