With the influx of web-based services and applications, customers don't always have a brick and mortar option when it comes to customer service. Many web apps only offer customer service through email. How can these online companies still provide great customer experiences to customers? As a … [Read more...]
Forecasting Customer Demand
In order to provide an experience that will make your customers want to return, your company needs to be ready to meet the inevitable customer demand for your product or service. This can be met with proper inventory, accurate reservations, or adequate staffing. On our last family vacation, we … [Read more...]
Book Review: The Best Service is No Service
In The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs, authors Bill Price and David Jaffe seek to challenge the traditional view of customer service. While the title is a bit daring, "no service" isn't really the solution the … [Read more...]
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