Comments on: How to Fight with Customers When They Leave http://www.returncustomer.com/2008/08/20/how-to-fight-with-customers-when-they-leave/ Learn beneficial marketing and business principles from everyday experiences Tue, 06 Jul 2010 14:08:53 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Joe Rawlinson http://www.returncustomer.com/2008/08/20/how-to-fight-with-customers-when-they-leave/comment-page-1/#comment-38012 Joe Rawlinson Tue, 26 Aug 2008 17:38:53 +0000 http://www.returncustomer.com/2008/08/20/how-to-fight-with-customers-when-they-leave/#comment-38012 Thanks for following up on this post Glenn. I love your point that we should ask "What can we do to make this right with you?" This turns away anger and puts things squarely in the customer's court. Most customers are reasonable at heart and will probably be fair in their requests. Thanks for following up on this post Glenn. I love your point that we should ask “What can we do to make this right with you?”

This turns away anger and puts things squarely in the customer’s court. Most customers are reasonable at heart and will probably be fair in their requests.

]]> By: Glenn http://www.returncustomer.com/2008/08/20/how-to-fight-with-customers-when-they-leave/comment-page-1/#comment-36829 Glenn Sat, 23 Aug 2008 00:04:03 +0000 http://www.returncustomer.com/2008/08/20/how-to-fight-with-customers-when-they-leave/#comment-36829 Ah jeez, my blood pressure spiked just reading this. What a cryin' shame! I attempt to further the discussion here: http://www.allbusiness.com/company-activities-management/operations-customer/11480390-1.html Ah jeez, my blood pressure spiked just reading this. What a cryin’ shame!

I attempt to further the discussion here:
http://www.allbusiness.com/company-activities-management/operations-customer/11480390-1.html

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