Comments on: Exceptional Customer Service For Non-Customers http://www.returncustomer.com/2008/11/19/exceptional-customer-service-for-non-customers/ Learn beneficial marketing and business principles from everyday experiences Mon, 06 Feb 2012 17:52:10 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Joe Rawlinson http://www.returncustomer.com/2008/11/19/exceptional-customer-service-for-non-customers/#comment-62382 Joe Rawlinson Fri, 12 Dec 2008 21:15:01 +0000 http://www.returncustomer.com/?p=379#comment-62382 Deborah, I like your comment about putting aside the job description title and focusing on the customer. Definitely a core principle to great customer service. Deborah,

I like your comment about putting aside the job description title and focusing on the customer. Definitely a core principle to great customer service.

]]> By: Deborah Chaddock Brown http://www.returncustomer.com/2008/11/19/exceptional-customer-service-for-non-customers/#comment-62293 Deborah Chaddock Brown Fri, 12 Dec 2008 18:58:27 +0000 http://www.returncustomer.com/?p=379#comment-62293 This is just what I talk about - putting aside the words written on some dumb job description and just thinking about the customer. When we work for the customer and not for the paycheck - all the rest falls in line. And you know what else? It is fun. Because as many times as you or Ann Krause or now me - retell this shoe store/pizza ordering story, think how many times the actual Zappos employee who took the pizza phone call has retold the story. too fun! What a great example of putting the customer first. It didn't take a whole lot of time. It didn't take any fancy training. It didn't take any expensive equipment. Just a genuine desire to be helpful. Beautiful. thanks so much! Deborah This is just what I talk about – putting aside the words written on some dumb job description and just thinking about the customer.

When we work for the customer and not for the paycheck – all the rest falls in line. And you know what else? It is fun. Because as many times as you or Ann Krause or now me – retell this shoe store/pizza ordering story, think how many times the actual Zappos employee who took the pizza phone call has retold the story. too fun!

What a great example of putting the customer first. It didn’t take a whole lot of time. It didn’t take any fancy training. It didn’t take any expensive equipment. Just a genuine desire to be helpful.

Beautiful. thanks so much!

Deborah

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