Your company policies or procedures mean nothing if your front line employees cut corners or do their own thing. I paid cash for my last meal at the local Kentucky Fried Chicken. I should have received 17 cents in change. Instead, the cashier handed me a quarter. So, you think: so … [Read more...]
How to Handle Customers that Can’t Pay
Your potential customers will arrive at the point of sale and sometimes will not be able to pay. You need to be ready for these times so that the interaction between you and the customer can go smoothly. On a recent trip to Target, the couple ahead of me at the checkout had their credit card … [Read more...]
How to Use Twitter for Customer Service
Every day people are talking about you and your company. Sometimes those people have trouble with your service. Wouldn't it be nice if you could overhear those conversations and jump in and help out? That is where Twitter.com offers you an opportunity to save the day. What is Twitter Think of … [Read more...]
Book Review: Subject to Change
Want a compelling read that will change the way you think about the customer experience? Try Subject to Change, compiled by a handful of authors at product experience strategy and design firm Adaptive Path. Focus: Customer Experience The world in which we do business is changing rapidly and … [Read more...]
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