Comments on: Inbound Phone Calls Should Result in Website Usage http://www.returncustomer.com/2009/02/25/inbound-phone-calls-should-result-in-website-usage/ Learn beneficial marketing and business principles from everyday experiences Tue, 06 Jul 2010 14:08:53 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Joe Rawlinson http://www.returncustomer.com/2009/02/25/inbound-phone-calls-should-result-in-website-usage/comment-page-1/#comment-76839 Joe Rawlinson Tue, 21 Apr 2009 19:00:44 +0000 http://www.returncustomer.com/?p=416#comment-76839 Scarabic, The company should provide avenues for the customer to reach them however the customer prefers, be it via phone or website. My example was one where I didn't know I could solve my problem online and they walked me through it, more than just a brief script of why I should use their website. Scarabic,

The company should provide avenues for the customer to reach them however the customer prefers, be it via phone or website. My example was one where I didn’t know I could solve my problem online and they walked me through it, more than just a brief script of why I should use their website.

]]> By: scarabic http://www.returncustomer.com/2009/02/25/inbound-phone-calls-should-result-in-website-usage/comment-page-1/#comment-76785 scarabic Sat, 11 Apr 2009 18:00:24 +0000 http://www.returncustomer.com/?p=416#comment-76785 This is good cost saving advice but you know how people are: "I want to talk to a live person." I always use the website first, if possible. When I call, it's because I have a weird circumstance that needs custom attention, or because the website already failed to answer my question. I don't want to sit through a mandatory 30-second speech about how I can quickly and easily solve my problem online. Getting representatives to talk customers through the website, now that's helpful. This is good cost saving advice but you know how people are: “I want to talk to a live person.” I always use the website first, if possible. When I call, it’s because I have a weird circumstance that needs custom attention, or because the website already failed to answer my question. I don’t want to sit through a mandatory 30-second speech about how I can quickly and easily solve my problem online.

Getting representatives to talk customers through the website, now that’s helpful.

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