Comments on: Customer Experience is in the Delivery http://www.returncustomer.com/2009/03/04/customer-experience-is-in-the-delivery/ Learn beneficial marketing and business principles from everyday experiences Mon, 06 Feb 2012 17:52:10 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Chill http://www.returncustomer.com/2009/03/04/customer-experience-is-in-the-delivery/#comment-78727 Chill Tue, 20 Oct 2009 04:10:38 +0000 http://www.returncustomer.com/?p=419#comment-78727 Nice article, companies can learn from this how to be competitive. Nice article, companies can learn from this how to be competitive.

]]> By: Joe Rawlinson http://www.returncustomer.com/2009/03/04/customer-experience-is-in-the-delivery/#comment-75112 Joe Rawlinson Mon, 30 Mar 2009 14:28:00 +0000 http://www.returncustomer.com/?p=419#comment-75112 Justin, You're right, small businesses can have a huge advantage over larger corporations because most if not all of the company is really close to the customer. LEGO isn't small but they do have processes and systems in place to help maintain the personal touch. Justin,

You’re right, small businesses can have a huge advantage over larger corporations because most if not all of the company is really close to the customer.

LEGO isn’t small but they do have processes and systems in place to help maintain the personal touch.

]]> By: justin flitter http://www.returncustomer.com/2009/03/04/customer-experience-is-in-the-delivery/#comment-74988 justin flitter Sun, 29 Mar 2009 20:52:51 +0000 http://www.returncustomer.com/?p=419#comment-74988 Hi - I like your post. The purchase experience/receipt of goods is a huge element of the customer experience. Whether its retail, in home or online I think theres plenty of room for small businesses to add a competitive advantage here. Hi – I like your post. The purchase experience/receipt of goods is a huge element of the customer experience. Whether its retail, in home or online I think theres plenty of room for small businesses to add a competitive advantage here.

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