Comments on: Make Sure Customers are Using Your Product http://www.returncustomer.com/2009/07/29/make-sure-customers-are-using-your-product/ Learn beneficial marketing and business principles from everyday experiences Mon, 06 Sep 2010 21:22:39 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Joe Rawlinson http://www.returncustomer.com/2009/07/29/make-sure-customers-are-using-your-product/comment-page-1/#comment-77787 Joe Rawlinson Wed, 29 Jul 2009 19:29:06 +0000 http://www.returncustomer.com/?p=505#comment-77787 Dave, You're welcome! Your prompt response to this blog post as well as your customer centric software speak well of your commitment to customers. Well done. Dave,

You’re welcome! Your prompt response to this blog post as well as your customer centric software speak well of your commitment to customers. Well done.

]]> By: David Friend http://www.returncustomer.com/2009/07/29/make-sure-customers-are-using-your-product/comment-page-1/#comment-77786 David Friend Wed, 29 Jul 2009 19:22:49 +0000 http://www.returncustomer.com/?p=505#comment-77786 Thanks for your kind words about Carbonite. Most people think of Carbonite as a backup company, but we're really a "restore" company, because restoring your data is when you realize value. If your data doesn't get backed up in the first place, you won't be able to restore it. That's why we get very worried when we see that a user's backup has stopped for any reason. Dave Friend, CEO Carbonite, Inc. Thanks for your kind words about Carbonite. Most people think of Carbonite as a backup company, but we’re really a “restore” company, because restoring your data is when you realize value. If your data doesn’t get backed up in the first place, you won’t be able to restore it. That’s why we get very worried when we see that a user’s backup has stopped for any reason.

Dave Friend, CEO
Carbonite, Inc.

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