As a business, you may unknowingly be putting on a costume or facade that tarnishes how you interact with customers. Frankenstein Frankenstein is the classic monster built from a bunch of different parts. The result was a hideous creation that didn't really work so well. Your business is a … [Read more...]
Notify Customers of Your Mistakes
I've got some bad news for you: you're not perfect. You, your employees, and your business will make mistakes that directly impact your customers. When you make a mistake, you may be tempted to hide it, ignore it, or even deny it. Don't run from your mistake. You need to be proactive in … [Read more...]
The Importance of Honoring a Quoted Price
If you quote a price to a customer, you need to honor that price. This may seem obvious, but unfortunately, we live in a day where people and companies don't always live up to their commitments. When you honor a quote you've given customers, it is an important step in building a solid … [Read more...]
How to Handle Additional Customer Requests
If a customer wants or needs more from you than their original order, don't view it as an inconvenience, but rather more business for you. We recently took our van into the dealership for a manufacturer's recall. We scheduled an appointment and showed up promptly on time. As I was checking … [Read more...]
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