Comments on: How to Handle Additional Customer Requests http://www.returncustomer.com/2009/10/07/additional-customer-requests/ Learn beneficial marketing and business principles from everyday experiences Mon, 06 Feb 2012 17:52:10 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Joe Rawlinson http://www.returncustomer.com/2009/10/07/additional-customer-requests/#comment-92365 Joe Rawlinson Tue, 15 Feb 2011 21:32:11 +0000 http://www.returncustomer.com/?p=554#comment-92365 @Top - Getting employees on board is definitely critical to a successful program. Good luck in your implementation. @Top – Getting employees on board is definitely critical to a successful program. Good luck in your implementation.

]]> By: Top Online Schools http://www.returncustomer.com/2009/10/07/additional-customer-requests/#comment-92318 Top Online Schools Mon, 14 Feb 2011 16:11:03 +0000 http://www.returncustomer.com/?p=554#comment-92318 This is some very good information. I will certainly try to incorporate these in my new venture. We will be offering our employees incentives for their buy in to our new line of products, ff they meet or beat their quotas. This should help with getting their buy in and promoting the business in the community. Thanks for all the info in the post as well as the comments. This is some very good information. I will certainly try to incorporate these in my new venture. We will be offering our employees incentives for their buy in to our new line of products, ff they meet or beat their quotas. This should help with getting their buy in and promoting the business in the community. Thanks for all the info in the post as well as the comments.

]]> By: Joe Rawlinson http://www.returncustomer.com/2009/10/07/additional-customer-requests/#comment-79690 Joe Rawlinson Fri, 01 Jan 2010 03:24:00 +0000 http://www.returncustomer.com/?p=554#comment-79690 @Neptune It is a balance to make sure incentives don't negatively impact customers. But at the end of the day you have to trust your employees. Perhaps an audit of services rendered or customer feedback can help be some checks and balances. @Neptune It is a balance to make sure incentives don’t negatively impact customers. But at the end of the day you have to trust your employees. Perhaps an audit of services rendered or customer feedback can help be some checks and balances.

]]> By: Neptune Plumbing http://www.returncustomer.com/2009/10/07/additional-customer-requests/#comment-79617 Neptune Plumbing Thu, 24 Dec 2009 11:23:03 +0000 http://www.returncustomer.com/?p=554#comment-79617 Nice article and good points in the comments as well. It seems like such a simple concept, for some reason it isn't. We have begun offering our employees "spiffs" or incentives for additional work. They are now not only willing to do additional work for the customer, but happy to do it. However, with incentives, you have to be careful that an employee is not selling additional unnecessary work just for the bonus. Nice article and good points in the comments as well. It seems like such a simple concept, for some reason it isn’t. We have begun offering our employees “spiffs” or incentives for additional work. They are now not only willing to do additional work for the customer, but happy to do it. However, with incentives, you have to be careful that an employee is not selling additional unnecessary work just for the bonus.

]]> By: Joe Rawlinson http://www.returncustomer.com/2009/10/07/additional-customer-requests/#comment-78561 Joe Rawlinson Thu, 08 Oct 2009 13:23:28 +0000 http://www.returncustomer.com/?p=554#comment-78561 Good point: employees are not business owners. That means that the owner must create incentives for employees to give them a vested interest in the amount of the transaction. This can be done with bonuses, commissions, profit sharing, or other rewards tied to sales volume. Good point: employees are not business owners. That means that the owner must create incentives for employees to give them a vested interest in the amount of the transaction.

This can be done with bonuses, commissions, profit sharing, or other rewards tied to sales volume.

]]> By: Custom Toronto Promotional Items http://www.returncustomer.com/2009/10/07/additional-customer-requests/#comment-78551 Custom Toronto Promotional Items Wed, 07 Oct 2009 17:36:37 +0000 http://www.returncustomer.com/?p=554#comment-78551 I agree, but employees are not business owners - and realistically - they don't really care as long as they get the paycheck at the end of the week. They don't have a vested interest in the business so customer care is of little concern to them. Alignment or not - the rep gets paid the same I agree, but employees are not business owners – and realistically – they don’t really care as long as they get the paycheck at the end of the week. They don’t have a vested interest in the business so customer care is of little concern to them. Alignment or not – the rep gets paid the same

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