Comments on: 4 Steps to Make Contact With Customers in 2010 http://www.returncustomer.com/2010/01/06/4-steps-to-make-contact-with-customers-in-2010/ Learn beneficial marketing and business principles from everyday experiences Tue, 06 Jul 2010 14:08:53 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Joe Rawlinson http://www.returncustomer.com/2010/01/06/4-steps-to-make-contact-with-customers-in-2010/comment-page-1/#comment-79740 Joe Rawlinson Thu, 07 Jan 2010 15:13:54 +0000 http://www.returncustomer.com/?p=608#comment-79740 @Marianne Good point. Gathering feedback online is essential in today's marketplace. People are talking about your business and it is up to you to engage in that conversation. @Marianne Good point. Gathering feedback online is essential in today’s marketplace. People are talking about your business and it is up to you to engage in that conversation.

]]> By: Marianne Hynd http://www.returncustomer.com/2010/01/06/4-steps-to-make-contact-with-customers-in-2010/comment-page-1/#comment-79733 Marianne Hynd Thu, 07 Jan 2010 00:20:06 +0000 http://www.returncustomer.com/?p=608#comment-79733 "The year we make contact" - I like that! =) I agree that companies will have to engage and interact with their customers more so than they have in the past if they want to retain loyalty and stay competitive. These are all great ways to get to know and learn from your customers. Another suggestion is to get feedback online - there are many free and simple to use tools, such as Google Alerts, Twitter, and Technorati, to search for your business and find out what your customers are thinking. Integrating the connection with customers and the feedback they provide will only prove to be successful! “The year we make contact” – I like that! =)

I agree that companies will have to engage and interact with their customers more so than they have in the past if they want to retain loyalty and stay competitive.

These are all great ways to get to know and learn from your customers. Another suggestion is to get feedback online – there are many free and simple to use tools, such as Google Alerts, Twitter, and Technorati, to search for your business and find out what your customers are thinking.

Integrating the connection with customers and the feedback they provide will only prove to be successful!

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