Comments on: Eliminate Waste in Your Business

By: Joe Rawlinson

Joe Rawlinson — Fri, 26 Feb 2010 19:52:06 +0000

@Tim – thanks for mentioning continuous improvement. That is so key to identifying waste and fixing it within a company. You’re right in that it takes a while to create that type of culture but the reward is worth it.

By: Tim Sanchez

Tim Sanchez — Thu, 25 Feb 2010 23:42:22 +0000

Sound advice here. More importantly, (and much harder to do) it’s essential to create a culture of continuous improvement in your organization.
Elimination of wastes and continuous improvement is the backbone of lean production and the TPS. Creating that type of culture can take years, but I think it’s definitely worth the effort.

By: Joe Rawlinson

Joe Rawlinson — Wed, 24 Feb 2010 20:25:22 +0000

@Glenn – nice point about the lag between processes. Thinking things through from the customer’s perspective should help highlight any lag that needs to be addressed and can be solved before impacting others.

By: Glenn Friesen | Customer Service Training

Glenn Friesen | Customer Service Training — Wed, 24 Feb 2010 16:32:53 +0000

Mura! – Eliminate Waste.

You know, there’s almost always a transition time between the old processes and the new. A lag between the marginally less efficient past and the incrementally better future. The trick is, hiding that lag from your customer. It’s hard to believe these toll booth folks didn’t think this through.

A management consultation / former teacher of mine told me he always suggested 3 things in his consulting gigs:
- Reduce bottlenecks
- Reduce redundancy
- Eliminate wasted movement

Nice post! Thanks –

Glenn Friesen
Impact Learning Systems | Customer Service Training