http://www.returncustomer.com/2010/04/14/customers-sometimes-deserve-%e2%80%93-and-like-to-hear-%e2%80%93-an-apology/ Learn beneficial marketing and business principles from everyday experiences Mon, 06 Feb 2012 17:52:10 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.returncustomer.com/2010/04/14/customers-sometimes-deserve-%e2%80%93-and-like-to-hear-%e2%80%93-an-apology/#comment-84593 Julie-Ann Sun, 22 Aug 2010 13:33:15 +0000 http://www.returncustomer.com/?p=697#comment-84593 Excellent piece that points out the value in honesty. Recovering from a bad encounter is often as easy as just admitting the mistake and apologizing. Diffusing bad situations can also be this simple, as pointed out in this article http://www.upyourservice.com/learning-library/customer-service-recovery/what-to-do-when-your-customer-is-about-to-explode. A little honesty and patience goes a long way in earning a customer for life. Excellent piece that points out the value in honesty. Recovering from a bad encounter is often as easy as just admitting the mistake and apologizing. Diffusing bad situations can also be this simple, as pointed out in this article http://www.upyourservice.com/learning-library/customer-service-recovery/what-to-do-when-your-customer-is-about-to-explode. A little honesty and patience goes a long way in earning a customer for life.

]]>