Why You Need to Double Check for the Customer

I went to Walgreens pharmacy yesterday to pick up some medicine for my sick daughter. I drove up to the window and asked the pharmacist for the prescription. She looked in the computer and said, "We have no record of that prescription." I mentioned that the pediatrician told us she was going … [Read more...]

Book Review: Rework

The founders of 37signals, a company that makes web-based applications for small businesses, have compiled their years of wisdom and lessons learned in their book Rework. Authors Jason Fried and David Heinemeier Hansson have very strong opinions about how businesses should be run. Their ideas run … [Read more...]