Comments on: Why You Need to Double Check for the Customer http://www.returncustomer.com/2010/05/19/why-you-need-to-double-check-for-the-customer/ Learn beneficial marketing and business principles from everyday experiences Mon, 06 Feb 2012 17:52:10 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Joe Rawlinson http://www.returncustomer.com/2010/05/19/why-you-need-to-double-check-for-the-customer/#comment-82011 Joe Rawlinson Fri, 04 Jun 2010 14:04:35 +0000 http://www.returncustomer.com/?p=676#comment-82011 @JB - I think you're right: it is a combination of training, supervision, and incentive. Combine the three and employees' behavior can change for the better. @JB – I think you’re right: it is a combination of training, supervision, and incentive. Combine the three and employees’ behavior can change for the better.

]]> By: JB http://www.returncustomer.com/2010/05/19/why-you-need-to-double-check-for-the-customer/#comment-81999 JB Thu, 03 Jun 2010 22:42:42 +0000 http://www.returncustomer.com/?p=676#comment-81999 It sounds as if she was being outright lazy. The management there should take a more active role in ensuring that their staff are providing better customer service for their customers. I find this in many retail shops I visit these days. Many of the staff seem they could care less about the actual customers, and likely the managers have a very lax attitude as well when it comes to correcting this kind of behaviour, likely due to their lack of training themselves. I can understand how frustrating it can be. If only they show a bit of effort...wishful thinking? It sounds as if she was being outright lazy. The management there should take a more active role in ensuring that their staff are providing better customer service for their customers. I find this in many retail shops I visit these days. Many of the staff seem they could care less about the actual customers, and likely the managers have a very lax attitude as well when it comes to correcting this kind of behaviour, likely due to their lack of training themselves. I can understand how frustrating it can be. If only they show a bit of effort…wishful thinking?

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