Customer satisfaction is notoriously difficult to measure for several reasons. To begin with, you have to count on customers not only to give feedback, but also to be honest in their assessment. Many people, when satisfied, feel no need to contact the company, while others will quietly grumble … [Read more...]

Every company has customers. Some come in the form of consumers, some in the form of clients, some patients and some patrons. A company without customers cannot succeed. Customers are responsible for a company’s profit and return customers are responsible for an increase in that profit. … [Read more...]

Phone etiquette is a very important part of delivering outstanding customer service. Though it may seem like common sense for some to spit out the bubble gum before handling customer service calls, others need a nudge in the right direction to deliver the quality of service that customers demand. … [Read more...]