The Heath brothers, Chip and Dan, offer up a compelling framework for effecting change in their book Switch: How to Change Things When Change Is Hard. If you have read the Heath Brothers' previous book, Made to Stick, the format of Switch will be familiar. The authors share stories of several … [Read more...]
6 Things Customers Can’t Stand
This is a guest post from blogger Alexis Bonari Anyone that has ever made a purchase has at some time come across one of the following scenarios. Whether you have encountered a store clerk who makes you wait while they answer the phone or have been made to feel like you are breaking some … [Read more...]
How to Prevent Theft in Business
Business theft remains a major problem for businesses large and small. An estimated 10% of all sales are lost to theft. Worse yet is the statistic that about 2/3 of all theft is done from inside the company! It is estimated that 1/3 of all working Americans steal from their own employer! Here … [Read more...]
3 Problems That Customers Have With Your Business
This is a guest post by author Tara Taylor Quinn I am a professional woman. I was president of an international million dollar non-profit organization. I am a wife. A mother. A homemaker. I am a USA Today Bestselling author of 54 books. I am a customer. In my busy, sometimes chaotic life, I … [Read more...]
Customer Service: It’s More than Just Being Nice
Any business without customers is like any car without wheels, it just won't go anywhere. A solid business plan, like a solid car-frame with supped up parts, is grounded if it can't acquire and maintain a loyal customer base. And this day in age, with technology booming and economies crumbling, a … [Read more...]
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