Running a successful business means monitoring profits, being savvy about marketing and setting yourself apart from the competition. However, even if you’re doing all of the above, you are still not doing enough if you’re not actively monitoring and managing customer feedback. No matter what size … [Read more...]
Business Best Practices
How you should run your business to get the most out of each interaction with customers and drive your business forward.
Many businesses realize the potential of communicating to consumers through the Internet. After all, that's the point of your Facebook page and email newsletters. But have you considered the value of seeing what people are saying about you online? Do you actively look for reviews and … [Read more...]
One of the cold, hard realities of running a business is that when customers entrust you with their personal and private data, you open up you and your business to lawsuits if you do not protect it properly and someone steals it. This is true of both on and offline data. Data … [Read more...]
The adage, “Time is money,” is quickly becoming, “Every second of delay means thousands of dollars in lost revenue” — especially for fast food retailers. Shaving off less than 10 seconds from customer wait times adds 1 percent to a fast food company’s market … [Read more...]
One of the best ways to expand your business is to outsource your sales department. This is something that many small business owners take for granted. It's not easy. It takes trust to outsource your sales department, but no manager is an island. As tempting as it may be to control all aspects of … [Read more...]