Every manager has to deal with rude customers from time to time. Dealing with obnoxious customers can be an unpleasant situation, but it can actually have a silver lining. A rude customer can bring problems to your attention that other customers keep to themselves. However, you will have to be … [Read more...]
Customer Service
Great customer service is the foundation upon which all successful companies are built. Here's how to improve your customer service and amaze your customers:
Customers Are Always Right
It has been said a million times, but as with most clichés, it bears repeating: the customer is always right. Now, of course, this doesn't mean the company doesn't have its rules or that customer service professionals should forget their training and start bending those rules the minute they're … [Read more...]
Do You Handle Your Customers With a Sense of Urgency?
A sense of urgency isn't intended to be a feeling of stress. Rather, it is a sense that things need to be moved forward so that you don't fall behind. When you handle your customers with a sense of urgency, this gives them the impression that serving them is important to you. It also communicates to … [Read more...]
The Lost Art of Customer Service
Customer service used to be a fine art. You could go into any shop and get friendly, reliable service. However, with the cutbacks in labor budgets and the introduction of automated money machines and answering systems, businesses have lost many opportunities to interact with their customers … [Read more...]
Pointers for Reacting to Negative Customer Feedback
Many businesses fail to realize the value of negative customer feedback. While this type of feedback is not always desired, it is definitely useful information that can be used in a multitude of ways. It is the companies that take advantage of this and other opportunities for growth that soar past … [Read more...]
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